Pricing and Payments
All prices are in US Dollars. Advance payment in full via credit card is required. Prices are subject to change from time to time at CandyCountry.com discretion.
Order Processing and Shipping
All orders are processed as soon as they are received. Please allow 10-14 business days for delivery by U.S. Mail. If for any reason, product is delayed/ backordered and delivery is extended, you will be notified by email.
Refunds, Returns and Exchanges
If you have received damaged, defective or incorrectly shipped merchandise, please contact Customer Service and return the product within 30 days of receipt following the Return/Exchange Instructions below. We will gladly replace or refund the merchandise without additional charge upon return.
If you have ordered incorrectly or are not happy with your purchase, please follow the Return/Exchange Instructions below (and on your packing slip). On these returns, original shipping and handling charges are not refundable and you will be responsible for all costs associated with return shipment, including a $5.00 restocking fee.
CandyCountry.com will not accept any items for return or exchange after 30 days from receipt. (Note that for orders shipped via a non-trackable method we won’t be able to determine receipt date.) CandyCountry.com is not responsible for any items returned to us via a non-trackable delivery method that go missing in transit.
Please include the following in your email to Customer Service and in your return:
- Your order confirmation number
- Your first and last name
- Your mailing address
- Your phone number
- What you are returning and why
- How you would like us to handle your return or exchange.We highly recommend that the items be returned to us using a mail service that provides tracking or insurance.
3839 McKinney Avenue
Dallas TX 75204-1488
Once your return has been received by us, we will exchange your item or credit your credit card accordingly. Please allow 3-4 weeks for your return to be processed.